Privacy Policy

Last updated: January 15, 2026

Raven Outdoors respects your privacy. This policy explains how we handle information when you contact us or use our services.

Information We Collect

When you contact us via email or WhatsApp, we collect the information you provide, which may include:

• Name and contact information (email, phone number)
• Trip preferences, dates, and group size
• Experience level and relevant background information
• Any other information you choose to share in your inquiry

We do not use cookies, tracking pixels, or automated data collection on our website. We do not use third-party analytics services that collect personal data.

How We Use Information

We use the information you provide solely to:

• Respond to your inquiries and communicate about potential trips
• Plan and coordinate guided trips
• Ensure safety and appropriate trip planning based on experience level
• Send trip confirmations and relevant information

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Data Storage and Security

Information you provide is stored in email and messaging applications used for communication. We take reasonable steps to protect your information, but no method of transmission or storage is 100% secure.

We retain communication records for trip planning and safety purposes. You may request deletion of your information by contacting us directly.

Third-Party Services

We may work with partner lodges (such as Wakaranai Lodge) for multi-day trips. In such cases, we may share necessary information (names, dates, group size) to coordinate accommodations and services. This information is shared only for trip coordination purposes.

Our website may contain links to external sites (such as Wakaranai Lodge). We are not responsible for the privacy practices of external websites.

Your Rights

You have the right to:

• Request access to information we have about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of future communications

To exercise these rights, please contact us directly via email or WhatsApp.

Children's Privacy

Our services are designed for adults. We do not knowingly collect information from children under 18. If you are a parent or guardian and believe your child has provided us with information, please contact us.

Changes to This Policy

We may update this privacy policy from time to time. The "Last updated" date at the top indicates when changes were made. Continued use of our services after changes constitutes acceptance of the updated policy.